Service Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Azefox Innovations services, including our cybersecurity training platform and consulting services.
Last updated: December 2025
Effective date: January 1, 2025
- These terms govern your use of Azefox Innovations training platforms and consulting services
- By accessing our services, you agree to be bound by these terms and conditions
- Services include cybersecurity training courses, consulting, assessments, and managed security services
- We reserve the right to modify these terms with 30 days notice to registered users
- Continued use of services after changes constitutes acceptance of new terms
- Provide accurate and complete information during registration and service delivery
- Maintain confidentiality of your account credentials and notify us of unauthorized access
- Use services only for legitimate business and educational purposes
- Comply with all applicable laws and regulations in your jurisdiction
- Respect intellectual property rights and not share proprietary training materials
- We strive for 99.9% uptime but cannot guarantee uninterrupted service availability
- Scheduled maintenance will be announced in advance when possible
- We implement industry-standard security measures to protect your data and our systems
- Users are responsible for maintaining secure access to their accounts
- Report any security incidents or vulnerabilities to our security team immediately
- Our liability is limited to the amount paid for services in the 12 months preceding any claim
- We are not liable for indirect, incidental, or consequential damages
- Services are provided 'as is' without warranties beyond those required by law
- Users acknowledge that cybersecurity involves inherent risks that cannot be eliminated
- Professional consulting advice should be verified and implemented according to your specific needs
Payment Terms
- • Training courses: Payment due upon enrollment
- • Consulting services: 50% upfront, 50% upon completion
- • Enterprise contracts: Net 30 payment terms
- • Late payments subject to 1.5% monthly interest
- • All prices in USD unless otherwise specified
Refund Policy
- • 30-day money-back guarantee for training courses
- • Consulting services: Refunds at discretion based on deliverables
- • No refunds after course completion or certification
- • Enterprise contracts: Refunds per individual agreement
- • Processing time: 5-10 business days
All content, materials, and intellectual property provided through our services remain the exclusive property of Azefox Innovations unless otherwise specified.
Our Rights
- • Training materials and course content
- • Proprietary methodologies and frameworks
- • Software tools and platforms
- • Trademarks and brand assets
Your Rights
- • Personal use of training materials during enrollment
- • Implementation of learned concepts in your organization
- • Certificates and credentials earned through our programs
- • Feedback and suggestions you provide
We are committed to resolving any disputes fairly and efficiently. Our dispute resolution process includes multiple steps to ensure satisfactory outcomes.
Step 1: Direct Communication
Contact our support team at support@azefox.com to discuss and resolve issues directly.
Step 2: Formal Mediation
If direct communication fails, we'll engage in formal mediation through a neutral third party.
Step 3: Binding Arbitration
Final disputes will be resolved through binding arbitration under the rules of the American Arbitration Association.
Questions About These Terms?
Our legal team is available to clarify any aspects of these terms and conditions. We're committed to transparency in all our business relationships.
Legal Department
legal@azefox.com
+1 (555) 123-4567